DOMESTIC SHIPPING:
Please review your shipping, contact, billing and payment information for accuracy before submitting an order. Billing information must match the billing information you have on file with the issuing bank.
Please note that Royal Change is unable to combine multiple orders or change a shipping address once the order has been placed. You may be able to cancel your order (within 1 hour of placing it) and place the order again with the correct shipping address.
For any order returned to Royal Change due to incorrect address, customer will receive refund of purchase price of item if still in like new condition, but will not receive a refund for shipping charges. Royal Change is not responsible for items lost in transit, damaged, missing, and/or stolen from property. If items are lost, damaged, missing, and/or stolen from your property, please file a claim with your delivery service provider.
Royal Change also does not have the ability to manage how and/or where the delivery service leaves your packages - this is a matter you need to consult with your delivery service provider.
Please allow a handling time of 3-5 business days for all orders. Delivery times are estimates and are not guaranteed, as shipments may be affected by weather-related delays or events outside of our control.
INTERNATIONAL SHIPPING (OUTSIDE OF THE UNITED STATES):
We currently ship DDU (delivered duties unpaid), so if you place an order for delivery, you will be responsible for paying any applicable VAT and duty charges on your order’s arrival, if charged, along with any other applicable fees.
For international orders, delivery times vary due to customs. Import duties are not included and you will be responsible for them upon arrival. For any international order returned to Royal Change due to non payment of customs fees, duty charges, VAT, or any applicable fees, customer will receive refund of purchase price of item if still in like new condition but will not receive a refund for shipping charges. Shipping charges will also not be refunded for items returned due to not being claimed or for incorrect address. Royal Change is not responsible for items lost in transit. If items are lost, please file a claim with your delivery service provider. Tracking information is not provided for international orders.
